Refund policy
Last updated: 2 October 2026
The 7-day refund
You can ask for a refund within 7 days of your first payment, strictly with a reason: tell us what fell short. We review every request and answer within a day or two.
How to ask
Go to Your account and choose to cancel; the same screen asks whether you’d like a refund. Or email support@reflo.tech. We ask one question, what fell short, and reply within a day or two.
When we may say no
Refunds aren’t automatic. Importing and reading your library costs us real money at the X API, so we may decline a refund where your account shows clear signs of abuse, for example heavy use of the full 500 saves followed by a refund request, all within the window.
Renewals
Renewal payments, after your first one, aren’t refundable except where the law requires it. Cancel before your renewal date instead, from Your account.
Cancelling
Cancelling stops future renewals. You keep access until the end of the period you already paid for; after that your library becomes read-only until you resubscribe. If we refund you, access ends when the refund is made. If you joined at the founder price, it is still yours when you come back.
How refunds are paid
Approved refunds go back to the original payment method through Dodo Payments, our payment processor, and typically take 5 to 10 business days to appear.
Disputes and contact
If a charge looks wrong, contact us first at support@reflo.tech. We resolve almost everything within a day or two, which is faster than a card chargeback and keeps your account in good standing while we sort it out. See also the terms of service.